Shipping Policy
Our Commitment
We carefully prepare and pack every order before it leaves 9 Stages. We currently ship within the United States only.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. You will receive an order confirmation after checkout and a shipping confirmation when your package is on the way.
Shipping Rates
Available shipping options and costs are calculated at checkout based on the order and delivery address. Shipping charges are non-refundable unless required by law.
Tracking
When your order ships, you will receive tracking information by email. Tracking updates may take a short time to appear after the carrier accepts the package.
Address Accuracy
Please review your shipping address before placing your order. 9 Stages is not responsible for packages delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order is returned and must be sent again.
Delivery Estimates
Delivery dates shown at checkout or provided by the carrier are estimates and are not guaranteed. Carrier volume, weather, and other circumstances outside our control may cause delays.
Carrier or Weather Delays
Once a package has been transferred to the carrier, delivery timing is managed by that carrier. Please use the tracking information provided for the most current updates.
Damaged or Incomplete
If your order arrives damaged or is missing an item, contact us within 48 hours of delivery. Include your order number and clear photos of the package and affected items so we can review the issue.
Questions
For shipping questions, use the Contact page and include your order number when applicable.