Returns & Refunds
Last updated: September 9, 2026
Return Guidelines
You may request a return for qualifying items within 14 days of receiving your order. To be eligible, products must remain sealed, unused, and in their original state and packaging. All returns require prior authorization before being shipped back to us.
Restricted Items
To maintain hygiene and product quality standards, we cannot accept returns on opened candles, essential oils, incense, sage, palo santo, or body care goods. Additionally, markdown items, customized orders, and digital products are non-refundable unless they are found to be faulty or wrong.
Damaged, Incorrect, or Missing Items
Please examine your wellness essentials immediately upon arrival. Notify our team within 7 days if any product is compromised, incorrect, or absent from your parcel. To help us assist you, kindly share your order details alongside snapshots of the outer box, shipping label, and the specific items in question. We will assess your report and initiate a solution. Regarding return transit, shoppers cover shipping fees unless an error occurred on our end. Initial delivery costs are not eligible for reimbursement. We recommend using a monitored mailing service, as we are unable to process or confirm the arrival of untracked return shipments.
Refunds, Shipping Issues & Contacts
Once inspected, verified refunds go back to your initial payment mode. Active shipments are not cancelable. Address concerns or delivery delays should be directed to your courier. Reach out via our site for help or see the full policy terms.