Questions, Answered

1. What does 9 Stages offer?
9 Stages offers self-care essentials including journals, affirmation cards, incense, incense holders, white sage, palo santo, curated sets, and meditation essentials.

2. How do I choose the right product?
Begin with the moment you want to create. Journals and affirmation cards support reflection, incense and holders enhance the atmosphere, and curated sets offer a coordinated selection. Contact us if you would like product guidance.

3. How should I use incense safely?
Place incense in a stable, heat-resistant holder on a clear surface. Light the tip, gently extinguish the flame, and allow it to smolder. Never leave burning incense unattended. Keep it away from children, pets, drafts, fabrics, and flammable materials. Use appropriate ventilation.

4. How do I use white sage or palo santo safely?
Use only in a well-ventilated space and place the item in a fire-safe dish. Keep water nearby, never leave it unattended, and make sure it is fully extinguished after use. Keep smoke products away from children, pets, and anyone sensitive to smoke.

5. Are product colors and packaging exactly as pictured?
We make every effort to display products accurately. Screens, natural materials, and packaging batches may cause minor differences in color, texture, or presentation.

6. Can I send an order to another recipient?
Yes. Enter the recipient's shipping address during checkout. We do not currently offer personalized gift notes or special gift invoicing.

7. When will my order ship?
Orders are typically processed within 1–3 business days. We currently ship within the United States only. Delivery details and current terms are available on the Shipping Policy page.

8. What is your return policy?
Eligible return requests must be made within 14 days of delivery. Review the Refund Policy for conditions and exclusions.

9. How can I contact 9 Stages?
Use the Contact page and include your order number when contacting us about an existing purchase.